1. Acceptance of Terms
By accessing and using our Paintless Dent Repair (PDR) services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.
2. Service Description
We provide professional PDR services to repair dents, dings, and creases on vehicles without affecting the original paint finish. Our technicians are trained to use specialized tools and techniques to restore your vehicle’s exterior to its original condition. Please note that the effectiveness of PDR depends on the size, location, and depth of the dent.
3. Estimates and Pricing
All service estimates provided are based on the initial inspection of your vehicle. Prices may vary depending on the extent of damage and the required labor. We reserve the right to adjust our estimates after a thorough inspection. Any changes in pricing will be communicated to you before proceeding with the repair.
4. Payment Terms
Payment for services is due upon completion of the repair unless otherwise agreed upon in writing. We accept cash, credit cards, and other forms of payment as indicated on our website. All payments must be made in full before the vehicle is released back to the customer.
5. Appointment Scheduling and Cancellations
Appointments can be scheduled via our website or by contacting us directly. We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including but not limited to technician availability or weather conditions.
6. Service Warranty
We stand by the quality of our PDR services and offer a warranty on our work. Our warranty covers the repair of any dents or dings that were not satisfactorily repaired during the initial service. This warranty is valid for a specified period after the service date, as indicated in the service agreement. The warranty does not cover new damage or dents caused by subsequent incidents.
7. Limitation of Liability
While we take utmost care in handling your vehicle, we are not liable for any incidental, consequential, or indirect damages arising from the use of our services. This includes, but is not limited to, damages due to loss of use, loss of vehicle value, or any other related expenses.
8. Customer Responsibilities
Customers are responsible for providing accurate information about their vehicle and the nature of the damage. Any pre-existing conditions or previous repairs should be disclosed to us prior to service. Failure to disclose such information may affect the quality of our repair work.
9. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. For more information on how we handle your personal data, please refer to our Privacy Policy.
10. Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.
11. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at kevin [at] dentwerxpaintlessdentrepair.com